Marketing metrics aren’t one-size-fits-all.

For proof, look at how marketers track the effectiveness and ROI in traditional campaigns versus experiential efforts. Customers encounter a traditional campaign and react to it afterward, either through a purchase or detailed feedback.

Meanwhile, experiential campaigns collect real-time feedback by observing audience reactions to design, content layout, flow, and other variables. Plus, the experiential staff is on the floor with audience members to guide them through the display — a personal touch that can amplify a client’s experience with the campaign.

As trade show attendees begin filling up convention halls once again, organizers can return their focus to creating a top-shelf attendee experience. One route brands continue to explore is trade show sustainability. According to the Global Association of the Exhibition Industry, 73% of event organizers prioritized sustainability before the pandemic. Now? That same number says their companies are taking the steps to continue making it an important initiative.

On a micro scale, the elimination of single-use plastics (straws, bottles, etc.), the reuse of recycled boxes and the embrace of urban gardens, locally sourced produce, and reduced carbon footprints represent tangible efforts toward greener practices. While these steps don’t necessarily pertain to trade show booth design, they’re indicators of a larger commitment by convention centers and trade shows to overall greener operations.

For many, the success of a trade show revolves around face-to-face interaction. With the re-emergence of in-person events, people are excited and quick to abandon anything virtual as it conjures up memories of the pandemic. And while this sentiment is understandable, maybe we shouldn't be so quick to "get back to normal." Maybe there are elements of virtual events that are more effective than what attending in person can provide. Maybe elements of virtual trade shows are worth it. 

Virtual events have been highly effective in maximizing reach — getting messages across to people unable to attend trade shows in person due to distance, time, and cost constraints. Live Q&As, virtual 1-on-1 meetings, and the opportunity to showcase your expertise with the latest trade show technology trends, such as AR and VR, are also major benefits of a virtual trade show booth.

[Article links updated. Originally published on Feb 19, 2020]

Innovative technology solutions have emerged in a number of fields, boosting employee productivity and enhancing the customer experience. In the past 10-plus years of experiential marketing, technology's influence on customer engagement has evolved almost beyond recognition.

Technology now allows customers to experience and evaluate brands on their own terms. That's why experiential marketing is important for building relationships with your audience. 

[Article and some links updated April 4, 2023. Originally published on June 28, 2019.]

Experiential marketing has quickly become one of the industry’s most formidable strategies. As HubSpot found in its 2022 Marketing Industry Trends Report, 83% of marketers planned to spend the same amount or increase their experiential marketing investments last year.

If brand experiences are the new marketing front lines, then they also serve as the new creative frontier for marketers. Brands that embrace experiential don’t just commit to providing customers an experience — they commit to innovating and revamping their approach whenever the time comes.

Social media is at the center of our lives today. As such, brands use it to find more meaningful ways to stand out and connect with modern consumers. In the event space, that means finding ways to encourage the kind of organic social presence that resonates with a customer long after an event concludes.

Marketers know this, which is why brands host events at all. An Aventri/Little Bird Media joint study estimates that 96% of events use social media to spark their brand awareness. And yet, a Splash/Harvard Business Review joint report shows only 52% of events actually have repeated social media engagement throughout the day.

With trade shows, brands are able to pound the pavement (or the convention center floor, to be more precise). According to a recent study, the number of virtual events decreased by 15% from 2021 to 2022, indicating that consumers are tired of online “experiences” and ready to cultivate deeper connections in person. For companies, it’s a chance to get from behind their screens and in front of a crowd. More specifically, brands get a chance to come face-to-face with three distinct audiences: 1) Existing customers who are looking to re-engage; 2) Newly converted customers from the two-year hibernation; and 3) Potential opportunities for those who don’t know your brand.

No matter which of these customers you encounter, engaging them with an eye-catching and representative illustration of your brand story, products, and services is crucial. Think of it as a strategic marketing move that will facilitate authentic connections for a lifetime. After all, trust is a growing consumer value, and a compelling trade show booth can leave people feeling confident and interested in your brand.

Sporting events are some of the best opportunities for brands to connect with consumers. Now that games, matches, tournaments, races, and other fan-based activities are happening in person, you'll want to consider the many ways you can leverage those events to boost your company's visibility and expand your reach.

The benefits of sports marketing go far beyond having your logo on the sideboards of a hockey rink. Marketing through sports allows you to engage with niche audiences, opening the door for increased relevance, strengthened loyalties, and memorable experiences through creative on-site activations.

Look at any event audience, and it can usually be broken down into three distinct groups.

First, there are those who enjoy the status quo of networking with new groups of people and contributing to panel discussions. Next, there are the people who generally shy away from large gatherings and networking. Wedged between those personalities are attendees whose interest depends on the event itself.

What now?

That’s a question many brands and event organizers are asking themselves as the fallout of COVID-19 becomes less pronounced. But the answer to that question doesn’t require a lengthy search, especially for brands that hosted hybrid events during the peak of the pandemic.

Circumstances forced many organizers to forgo traditional in-person gatherings and weave virtual elements into those events. This approach helped keep in-person attendees safe and remote visitors engaged, even from the comfort of their own homes.

The pandemic drastically altered how live experiences are produced. While festivals and large gatherings are still on hold, the emergence of open-air, car-focused events allows consumers to experience an engaging and unique branded touchpoint to enjoy from the comfort of their vehicles.

Pop-up drive-thru and drive-in events offer a welcome and effective option for engaging consumers who spent most of 2020 attending virtual events through laptop and smartphone screens. Through these (from a distance) in-person interactions, brands can safely create shareable and memorable experiences.

The need for interpersonal connection is natural for humans. In the words of bestselling author and marketing strategist David Meerman Scott, people crave the opportunity to be “part of a tribe of other humans.” Needless to say, the COVID-19 pandemic has limited this ability.

For many companies and customers, the pandemic has tested the durability of our relationships and spotlighted our basic need for human interaction. We’ve seen weddings canceled or postponed, seminars go virtual, and routine greetings like handshakes and hugs pushed aside. All the while, we’ve had no clue when those everyday interactions — and large in-person events — will return.

Can you prove that your event marketing plan is paying dividends?

Chances are, you already believe it does. According to Bizzabo's 2019 Event Marketing Benchmarks and Trends Report, most marketers see event marketing as their most effective channel. But can you prove it to your boss?

The study states that event marketing spend grew 17% between 2017 and 2018. Clearly, company executives are willing to pay for this type of marketing. But that favor will only extend as far as marketers can show ROI. Just as with traditional promotions, you need to capture quantifiable marketing metrics that show the results of your experiential events.

Just because people aren’t going to stores as often as before doesn’t mean in-store experiences are any less important. Actually, in a time where most retailers have to defer to their e-commerce arms, in-store gatherings and events yield a valuable boost to the overall customer experience retailers provide.

For starters, they’re a human way to help retailers bolster their brand awareness. Even events before the promotion help get more eyes on the brand, while invitations, promo material, and marketing collateral even help make headway with people who decide not to attend the event. Plus, in-store events can nudge customers toward making a purchase decision, either on or offline. Inside a store, customers can interact with the products, staff, and aesthetics that help inform a customer experience that shoppers are too eager to share.

Experiences have long shaped our perceptions, causing us to view the world through different filters. If we perceive something positively, the past experiences we associate with that thing were likely good ones. It’s for this reason that we’re now seeing more brands use experiential marketing to up the customer experience ante. An Event Marketing Institute study estimates that 76% of marketers use experiential to support other marketing initiatives.

Like any strategy, experiential will vary from brand to brand. But the overall goal is the same: expose people to a series of fun and unforgettable activities to create a positive association with that brand. These good vibes can serve as a foundation for loyalty, which can improve customer retention, word-of-mouth buzz, and overall sales.

To extend the shelf life of your event marketing, you need social media’s influence. Here’s how to translate your event design to your social streams.

The first word of “event marketing” once limited its effectiveness. An event starts, it’s marketed, and it ends — a campaign lived and died with the length of an event.

Now, however, social media and event marketing go hand in hand to extend the latter’s shelf-life. Social media is an extension of the brands and initiatives it represents, altering how we intake, share, and act on information.

Out of all the marketing tactics available, events have the highest potential to generate sales leads, create a positive return on investment, and engage consumers. It’s no surprise that 87% of C-suite professionals believe in the power of event marketing and plan to invest in more events moving forward. But unless brands extend their reach beyond the convention center walls, those investments will continue to fall short of their full potential.

Social media is the key to extending that reach, which is why it has become an increasingly important part of event marketing. But the rates of adoption are still relatively low. Only 52% of events have consistent engagement on social media throughout the day.

Event design involves more than just aesthetics. Here's how good event design can help brands maximize their event ROI sustainably.

Design is an inherently aesthetic concept. Everything we know about the way something looks or tangibly feels ties back to design.

But event design does more than establish a visual standard. It sets the scene while helping direct attendees, relay narratives, and spark engagement. When good event designs occur, you construct a motif that seamlessly blends an event’s surroundings with a brand’s ideals.

“Normal” is on an indefinite hiatus.

That’s a reality many people and businesses have had to accept during the coronavirus pandemic. In some ways, we’ve all been forced to redefine the routines and processes that were so essential to our lives as recently as this winter.

But just because the world and the way we operate might look a little different, that doesn’t mean there’s a need to abandon everything familiar. While their services might not completely align with what the public needs right now, forward-thinking businesses must look for gaps that their expertise can fill to stay both useful and relevant during this time.

Event management strategies align every aspect of your event toward its intended objectives. To begin crafting your own event management strategy, you must first define your campaign's primary goals.

Once you do that, you must also tie those targets in with your brand goals. This will allow your company to review insights and set key performance indicators that will show whether those goals have been met. You cannot move forward with the look and feel of the event — or even focus on the consumer experience — until these elements are in place.

Event marketers need to reach new attendees now more than ever. According to an Eventbrite Pulse report, 64% of event professionals called it their biggest challenge.

One way to clear that engagement hurdle is through social media. Your ideal event attendees could be more open to connecting via their preferred social channels, though this approach does give way to a pair of questions: How do you know you’re reaching the right audience at the right time? And while social media is a useful tool, how does that translate into loyal and engaged customers?

Event design isn’t just the way something looks. It’s the way those visual elements work together to convey a brand story that people want to learn more about.

An event isn’t just the hall or center that hosts it. Nor are events limited to the displays, booths, and workshops that compose them. Events are those things and so much more, all working in conjunction to convey something much more significant — a brand story.

Events help this narrative jump off the page or screen to resonate with attendees and build the sort of emotional connections that translate into conversions and loyalty. This story is at a company’s foundation, the proverbial “why” that every organization should have if it hopes to click with its target audience.

Every event needs a plan before it can get off the ground. Organization and attention to detail will ensure that every facet of the event — from marketing to logistics to vendor management — is aligned and ready to go. Keeping track of those variables is quite an undertaking, but creating an event management strategy can keep everything in focus.

But where do you even begin? Start by identifying a primary objective that connects to your brand goals. After that, your job is to ensure that every step of your event planning ladders up to help you achieve those goals. Otherwise, you’ll never know what you need marketing to say, what role logistics will play, or what you need to tell vendors.

Innovation has long been key for brands that want to keep their messages fresh. Precisely how that innovation looks, however, depends on a brand's unique goals.

Verizon wanted to draw consumers into its event space, which is why it partnered with Snapchat last year for an augmented reality treasure hunt. Whiskey distributor Glenfiddich aimed to wow its audience, which is why it developed a personalized, digital app-enhanced tasting. And to help its messaging cut through the clutter and competition, lifestyle brand Refinery29 designed its 29Rooms event as a way for brands to do just that.

Social media is at the center of our lives today. As such, brands use it to find more meaningful ways to stand out and connect with modern consumers. In the event space, that means finding ways to encourage the kind of organic social presence that resonates with a customer long after an event concludes.

Marketers know this, which is why brands host events at all. An Aventri/Little Bird Media joint study estimates that 96% of events use social media to spark their brand awareness. And yet, a Splash/Harvard Business Review joint report shows only 52% of events actually have repeated social media engagement throughout the day.

Dipping a toe in the experiential waters can be exciting. Few initiatives come close to matching the immersive feel of an experiential marketing campaign, but there's one component that can negate that enthusiasm and personal feel: logistics.

Just look at how logistics affect an event's momentum. At times, design prep gets well behind schedule and causes delays in both delivery and installation. Other times, approvals waylay the process, and you're left with a short turnaround. Suddenly, your team finds itself in firefighter mode where every task becomes urgent and it is key that your actions are methodical and swift at the same time.

The relationship between brands and their audiences is quickly evolving, thanks in no small part to the power of experiential marketing.

Experiential marketing enables audiences to taste, touch, or smell brands up close. No other marketing strategy is able to form that direct level of personal connection with its audience.

Brands are the composite of several variables.

Whether it’s the brand’s messaging, font, or primary colors, there are many factors that go into how the public perceives it. But how can brands distinguish themselves in increasingly saturated markets? By not only attaching a look, name, and message to their brand but also attaching a feel to it. Experiential marketing adds that tangible element.

[Article links updated. Originally published on May 3, 2019.]

When we use the term experiential marketing, those of us in the industry describe it the same way: an immersive experience that shows customers how a brand fits into their lives while allowing those brands to form long-term connections with consumers.

When a customer prepares to purchase, there’s more than price or convenience on their minds — they’re debating whether they want to fully commit to your brand. The more positive feelings a customer associates with your brand, the more likely that purchase will come to fruition.

It’s no surprise that experiential marketing’s popularity has grown. According to an Event Marketer/Mosaic study, 85 percent of consumers buy from a brand after attending one of its events or participating in one of its experiences. On top of that, the same study found that 91 percent of respondents said that positive brand experiences left them with positive feelings about that brand afterward.

The face of experiential marketing’s workforce has changed noticeably in the last quarter century.

When I took my first job in the industry, I was one of a few women I saw working in it. I feel blessed to have entered when I did and worked with the people I have, but I feel just as grateful about the diversity I currently see within the experiential marketing industry. Our workforce is now one where both men and women have the same opportunities to grow and ascend to management positions.