The need for interpersonal connection is natural for humans. In the words of bestselling author and marketing strategist David Meerman Scott, people crave the opportunity to be “part of a tribe of other humans.” Needless to say, the COVID-19 pandemic has limited this ability.
For many companies and customers, the pandemic has tested the durability of our relationships and spotlighted our basic need for human interaction. We’ve seen weddings canceled or postponed, seminars go virtual, and routine greetings like handshakes and hugs pushed aside. All the while, we’ve had no clue when those everyday interactions — and large in-person events — will return.